Program Manager Business

Location: Brussels

Start Date: asap

End Date: 31/12/2026

Description:

We are looking for an experienced Initiative Owner to lead and enhance the secured written customer interactions initiative. The initiative aims to provide a secure solution for exchanging messages containing confidential data with clients or third parties, replacing current written channels and offering asynchronous chat solutions.

Responsibilities:

• Take autonomous ownership of the initiative according to Agile practices.
• Understand, clarify, and formalize the scope of the initiative, ensuring stakeholder needs are covered.
• Define strategy and market vision, elaborate on value, and determine initiative KPIs.
• Identify and document required Opuses, prioritize them, and propose a validated delivery roadmap.
• Collaborate closely with stakeholders, contributors, and the Product Owner.
• Manage and support PO/OO during ideation and refinement of Opuses.
• Align with group instances and guidelines to bridge with the strategy.
• Monitor and report on progress, delivery, risks, dependencies, and initiative KPIs.
• Document and initiate budget requests, monitor budget use.
• Ensure transparent communication with middle and senior management.

Agile Requirements:

• Positive attitude and pragmatism.
• Thirst for knowledge and success of the team.
• Embrace feedback for continuous improvement.
• Cross-functional team collaboration.

Language Requirements:

• Dutch: Fluent
• French: Fluent
• English: Mandatory

Education:

• Master Certification
• Mandatory: Program/project management and change management frameworks (e.g., AGILE, Prince2, ITIL, ADKAR).

Telework Expectation:

50% on-site & 50% homeworking

Required Experience/Knowledge:

• 10 years of professional experience, with 5+ years in managing programs and projects.
• Technical and functional understanding for interactions with architects, developers, and experts.
• Experience in program/project management, solid analytical skills, and stakeholder management.
• Familiarity with augmented messaging solutions, AI, and digital solutions.

Soft Skills:

• Ability to thrive in a complex environment.
• Exceptional interpersonal and presentation skills.
• Quick self-starter, pro-active attitude, autonomy, commitment, and perseverance.
• Strong analytical and synthesis skills, factual and results-oriented.

Keys to Success:

• Ownership and accountability for delivery initiatives.
• Flexibility, adaptability, and stress resistance.
• Executive presence with strong leadership attributes.
• Excellent communication skills and passion for leading change.