IT Project Manager with ServiceNow Experience

Location: Vlaams-Brabant

Start Date: asap

End Date: 1 year, option extension

Role Overview:

The IT Project Manager (IT PM) is responsible for successfully completing projects. The IT PM manages diverse teams of experts located in Belgium and India and coordinates with multiple senior management stakeholders (C-level). The standard language is English, with Dutch as a desirable skill.

Responsibilities:

• Delivering Project Output: Ensure project deliverables are completed within the agreed scope, time, and cost.
• Guaranteeing Project Progress: Manage the project team, coordinate project work, enforce decisions, and monitor and manage scope, planning, and cost of the project.
• ServiceNow Platform ADOPT Strategy: Implement within the project and escalate changes to the agreed scope, time, and cost according to expected processes.
• Managing Stakeholder Expectations: Map and maintain an overview of stakeholders, follow up and manage project-related communications.
• Managing Business Change: Oversee the transition and integration of business changes resulting from the project according to the IT change framework (ADKAR).

Expected Output:

• A high-quality, up-to-date, and validated project sheet in the standard format.
• A list of project deliverables in a Work Breakdown Structure (WBS).
• A project decision matrix.
• A risk register.
• A stakeholder mapping.
• A qualitative and up-to-date project plan with mapped dependencies and milestones.
• A project status report in the standard format.
• Short-, medium-, and long-term resource demand and mobilization plan.
• A business change and release plan.

Qualifications and Experience:

• Proven experience in IT project management.
• Experience with ServiceNow solutions.
• Strong communication skills in English; Dutch is a plus.
• Ability to manage diverse teams and coordinate with senior management stakeholders.

Desired Skills and Certifications:

• Familiarity with IT asset management systems and ServiceNow Hardware Asset Management module.
• Experience with SAP integration.
• Knowledge of business change frameworks like ADKAR.