Senior UX Designer

Start Date: Asap

End Date: 31/12/2026

Location: Brussels

Description:

We are looking for an Interim UX Designer to support a digital transformation within the Retail & B2B department. You will be part of the digital team in the Customer Channel department. Utilizing a Design Thinking approach, you will collaborate closely with service designers, UX designers, UI designers, UX copywriters, UX researchers, product owners, and developers. Your role will involve co-designing intuitive, human-centered interfaces across various digital products and touchpoints, including those with AI-assisted capabilities. You will ensure the coherence of the customer journey across residential, professional, and large company segments by designing and improving digital interfaces that are useful, usable, and coherent. The mission will primarily be conducted in Brussels and is expected to last about 9 to 12 months, depending on departmental developments.

Skills Required:

• Strong skills in wireframing, prototyping, and user flow mapping across web and app environments.

• Proficient in journey mapping, interaction design, and visual storytelling to clearly communicate concepts to stakeholders.
• Creativity and vision to design innovative, user-centered solutions across conventional and AI-assisted touchpoints.
• Familiarity with AI interaction patterns (conversational interfaces, adaptive UI) is a plus.
• Good level of English; Dutch or French is a plus.
• Minimum of 5 years of experience in UX design and in applying design thinking.
• Mastery of Figma for wireframing, prototyping, and design system creation.
• Proficient with collaborative tools like Miro for journey mapping and workshop facilitation.
• Comfortable creating interactive prototypes that simulate AI interactions.
• Understanding of AI-assisted user experiences and adaptive interface patterns.