Technical Business Consultant/Analyst

Start Date: ASAP

Work Regime: Full-time

Duration: Until the end of 2026, with the possibility of extension

On-Site Requirement: 3 office days per week

Languages: English/Dutch

Role Overview:

We are looking for a Technical Business Consultant to join the Service & Resource Inventory (SRI) team and the Technical Order Fulfilment (TOF) team. The role is focused on maximizing business value by translating business needs into concepts, insights, and future-proof solutions. A key mission is supporting the redesign of the OSS provisioning and inventory landscape for HFC and FTTH products. You will act as a trusted advisor, bridging business and technology, and supporting transformation initiatives.

Responsibilities:

• Translate business needs into clear technical documentation for delivery partners.
• Ensure technical alignment and follow initiatives end-to-end from kick-off to go-live.
• Maximize business value through analysis, design, and continuous value monitoring.
• Perform requirements and impact analysis on processes, systems, and tools.
• Provide input for roadmaps, business cases, and strategic decisions.
• Develop conceptual solution designs and evaluate innovative approaches.
• Define acceptance criteria and validate end-to-end solutions.
• Support change management and ensure high-quality implementation.
• Maintain accurate documentation and contribute to knowledge management.
• Deliver analyses to support both operational and strategic decision-making.
• Collaborate closely with internal teams and external delivery partners.

Educational Background:

Bachelor’s or Master’s degree preferred, but strong relevant experience and BA/MA level of thinking/capabilities can compensate.

Experience:

• 5–7 years of relevant experience as a Technical Business Consultant or Functional Analyst.
• Must reside in Belgium and be familiar with local work practices.
• Strong affinity with IT and network domains.

Must-Have Skills:

• Strong experience in process modelling, process management, and documentation.

• Knowledge of SOAP and REST, including API documentation (e.g., Swagger).
• Experience with both COTS and custom-built applications.

Soft Skills:

• Excellent analytical and conceptual thinking.

• Strong communication and stakeholder management abilities.
• Ability to work well within team dynamics and avoid friction.
• Comfortable working in complex telecom and OSS environments.

Nice to Have Skills:

• Knowledge of AWS or GCP.

• Telecom experience, especially in OSS/BSS or network provisioning.
• Experience with offshore teams.
• Experience with Netcracker products.