Solution Designer Position

Location: Brussels

Languages: Dutch, French, English

Start Date: 1/07/2026

End Date: 30/06/2028

Deadline: 2/06/2026

Description:

The consultant will join the Content & Collaboration Services – Digital Collaboration team and will be responsible for designing, implementing, and supporting Microsoft 365-based collaboration solutions. The consultant will play a lead role in both M365-based projects and content management projects connecting or integrating with M365. This lead role involves acting as a broker between business stakeholders, project managers, junior functionals, and technical team members, comparable to an internal Product Owner.

Key Tasks:

• Assessing business needs and use cases related to digital collaboration and productivity, including AI-enabled scenarios.
• Designing Microsoft 365 solutions (functional design) based on customer requirements, governance constraints, and security standards.
• Configuring and customizing Microsoft 365 applications (e.g., SharePoint Online, Teams, OneDrive, Planner, Viva Engage) and relevant third-party solutions.
• Supporting the adoption and integration of Microsoft 365 Copilot and lightweight Copilot Agents in business scenarios, in alignment with governance and compliance requirements.
• Facilitating workshops and working sessions with business stakeholders to promote Microsoft 365 best practices and gather requirements.
• Producing solution documentation, estimates, and hand-over materials.
• Participating in project ceremonies (sprint meetings, project meetings, steering committees) and interacting with internal and external stakeholders.
• Collaborating with M365 administrators, security, and governance stakeholders where required.

Conformity Criteria:

• Minimum 4 years of professional experience working with Microsoft 365 applications, including SharePoint Online, Microsoft Teams, OneDrive, Planner, and Viva Engage. Experience with SharePoint On-Premises does not count.
• Minimum 4 years of hands-on experience configuring and customizing Microsoft 365 applications and Microsoft 365 third-party solutions, based on customer requirements or specifications received, with the majority of Microsoft 365 applications.
• Hands-on professional experience (minimum 2 customer or project references) organizing and delivering workshops aimed at increasing business awareness of Microsoft 365 best practices.
• Hands-on professional experience in defining, implementing, or enforcing Microsoft 365 governance policies.
• Minimum 3 years of professional experience working in project environments, including sprint meetings, project meetings, and steering committees, and ability to communicate professionally with stakeholders.
• Minimum 2 years of experience in the domain of people transport or within an organization of comparable size and complexity (22,000+ employees).
• Fluent in Dutch (minimum C1 equivalent), good understanding of French (minimum B1 equivalent), and able to work professionally in English (minimum C1 equivalent).
• University degree or equivalent professional experience.
• Hands-on experience with Microsoft 365 Copilot, including Copilot Chat and lightweight Copilot Agents, and a good understanding of how Microsoft 365 agents can be applied to business scenarios within an enterprise environment.
• Ability to assess business-driven AI opportunities and translate them into compliant Microsoft 365 Copilot solutions, aligned with governance, security, and functional requirements.

Evaluation Criteria:

• Quality and complexity of functional designs produced for Microsoft 365-based solutions, including clarity, structure, and alignment with business needs.
• Ability to translate business needs into solution breakdowns and workload estimations, leading to realistic and well-structured proposals.
• Effectiveness in capturing and formalizing business requirements, including stakeholder interaction and intake meetings.
• Quality of solution documentation delivered for client hand-over and maintenance purposes.
• Maturity in Application Lifecycle Management (ALM) practices applied to Microsoft 365 solutions.
• Depth of experience interacting with Microsoft 365 Admin Centers, including operational awareness and best practices.
• Added value in security and compliance awareness, demonstrated through practical application in Microsoft 365 solution delivery.
• Proven record of assessing AI opportunities and translating them into value-driven Microsoft 365 Copilot solutions (provide 1–2 concrete references).
• Proven record of designing and implementing Copilot-based solutions, including Copilot Chat and/or lightweight agents in production scenarios (provide 1–2 concrete references).
• Hands-on experience with Syntex, AI Builder, Enterprise Search, or RAG-based solutions is considered a plus (provide 1–2 concrete references).