Process Management Officer

Location: Brussels

Start Date: 01/07/2026

End Date: 31/12/2026

Mission Context:

We are looking for an experienced Process Management Officer to join the Marketing & Communication department. The mission involves creating and documenting new process governance for the department, updating pre-existing processes from before the re-organization, and creating and documenting new processes where necessary.

Responsibilities:

• Define and analyze existing business models using process modeling techniques and methods.
• Manage end-to-end process description (AS IS and TO BE).
• Design high-level processes and clarify them to the level of work instructions.
• Review and update existing process descriptions and model data.
• Develop process strategies.
• Process governance, documentation, and optimization.
• Document management.
• Accurate reporting towards management.
• Coaching.

Language Requirements:

• Dutch: Strong written and spoken communication skills.
• French: Strong written and spoken communication skills.
• English: Strong written and spoken communication skills.

Education and Certification:

Relevant education around process/project management.

Telework Expectation:

50% on-site & 50% homeworking.

Required Experience/Knowledge:

• At least 10 years of relevant experience.
• Strong technical writing skills and experience with process modeling techniques and methods.
• Good expertise in MS Office (including SharePoint).
• Good experience with process modeling tools (Visio, Aris) and the creation of flow charts preferable.

Business Experience:

Preferable marketing and communications-related experience.

Soft Skills:

• Strong analytical skills.
• Strong communicator, diplomatic, and customer-oriented.
• Structured approach.
• Able to work independently.
• Accuracy and precision.
• Quality-minded and eye for detail.
• Goal-oriented.