Workplace 2nd Line Support Engineer

Assignment Details:

• Start Date: 01/07/2026
• Duration: 1 year, with the possibility of extension
• Work Regime: Full-time
• Location: Flexibility to work both from office premises and remotely from home. An onsite presence of 3 days a week is required at Flemish Brabant.

Responsibilities:

• Serve as the first point of contact for workplace-related questions and issues reported via Teams, email, and the ticketing system (ServiceNow).
• Handle service requests and resolve operational business questions that do not require escalation to external partners; relay to the support partner when their expertise is needed.
• Manage and configure the Microsoft 365 admin center, SharePoint and OneDrive admin, and other workplace systems (such as meeting room configuration).
• Perform deeper analysis of complex incidents, with direct communication to end users and, where needed, the experts and responsible colleagues within the team.
• Provide support for in-house developed Teams applications such as the intranet, Tools app, Who-is-who, Search, Actions app, and Workspaces.
• Carry out small, approved operational management tasks on internal systems.
• Review and improve internal documentation and actively contribute to the continuous improvement of IT processes.

Required Knowledge and Skills:

• A degree in IT or relevant experience in a helpdesk or support role.
• Strong knowledge of Windows 10/11, the M365 platform (Teams, SharePoint, Entra ID, etc.), and Azure Active Directory.
• Knowledge of, or the ambition to deepen expertise in, the Microsoft 365 admin center, SharePoint admin, and the Power Platform.
• Experience with ticketing systems such as ServiceNow is a plus.
• Strong communication skills in Dutch and English.
• Customer-oriented, solution-oriented, and enjoy working in a dynamic, international environment.
• Enjoy working in a team and taking initiative to follow up on both tickets and improvement projects, with the necessary attention to documentation.

What We Offer:

• An exciting temporary assignment where you will be part of a community that makes the impossible possible.
• Together, we shape the technology that will define the society of tomorrow.