Manager of the Process Team

Start Date: As soon as possible

Duration: Quarterly contracts (pending permanent employment)

Work Regime: Full-time

Office Days: 4 to 5 days per week

Responsibilities:

• Support the prioritization of change requests and guide Process Product Owners.
• Ensure compliance with change governance and confirm the overall Process Product roadmap.
• Establish and maintain a strategic Process Product roadmap and framework in alignment with the company's strategy.
• Utilize standardized BPMN methodology tools for designing, maintaining, and archiving Business Processes.
• Evaluate change requests using a standardized framework and coordinate focus on critical changes.
• Prepare and present process product roadmaps at relevant governance forums.
• Review newly submitted change requests, ensuring high-level impact analysis at the start.
• Ensure alignment across all Process Product Owners by identifying dependencies and clear demarcations.
• Compile roadmap reporting, providing visibility on the status and impact of initiatives.

Collaboration:

• Collaborate closely with internal and external stakeholders, including PMO Change Manager, Business owners, Implementation Manager, Delivery partners (IT, Engineering), Customer Service Managers, and Account Managers.
• Report to the Transformation Lead who owns the overall change roadmap.

Leadership:

• Manage a team of 7, responsible for their respective Product Roadmaps.
• Steer and coach Process Product Owners, ensuring effective onboarding.
• Create an environment for growth and development of competencies, knowledge, and skills.
• Build a diverse team to manage challenges related to designing and optimizing changes to Process Products at operational, tactical, and strategic levels.
• Manage team capacity, considering priorities set by the company.

Qualifications:

• Minimum of 5 years of proven experience in a similar role, managing change and leading a team.
• Master's degree in a business or technology domain, or equivalent experience and industry insights.
• Experience in the ICT/telecom sector is ideal.
• Passion and dedication for Change with a deep understanding of change governance frameworks.
• Ability to maintain oversight, prioritize, and identify dependencies between Process Products and related products.
• Strong reporting and presenting skills towards internal and external stakeholders.
• Ability to build long-term relationships and manage expectations confidently.
• Proficient in motivating a team and steering them in their methodology.
• English proficiency is essential; Dutch is an asset.