For a client in East Flanders, we are seeking a Business Analyst.

Role Overview:

The Business Analyst will work with business stakeholders to identify needs, define business requirements, and ensure that technology initiatives deliver value aligned with business strategy. This role acts as a bridge between business and IT, focusing on business processes, requirements, and outcomes.

Main Responsibilities:

• Collaborate with business stakeholders to understand objectives, challenges, and opportunities.
• Analyze business processes to identify inefficiencies and improvement areas.
• Facilitate workshops to elicit and validate business needs.
• Capture and document business requirements and acceptance criteria.
• Ensure clear distinction between business requirements and system implementation.
• Document as-is and to-be business processes.
• Identify opportunities for process optimization and automation.
• Support procurement processes (RFI, RFP, RFQ) by defining business needs and evaluating solutions.
• Work closely with Functional Analysts, Enterprise Architects, and IT teams to ensure requirements are understood.
• Support User Acceptance Testing (UAT) by defining business scenarios and validating outcomes.
• Assess business impact of changes and support change impact analysis.
• Support development of change management strategies and plans.
• Coordinate with stakeholders to ensure smooth adoption of new processes and systems.
• Contribute to communication and training materials for end users.
• Monitor adoption and gather feedback to support continuous improvement.

Key Performance Indicators (KPIs):

• Stakeholder satisfaction
• Requirement quality
• Business value delivery
• Successful and timely adoption of changes

Qualifications, Skills, and Experience Required:

Mandatory:

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Strong understanding of business processes
• Ability to translate business needs into structured requirements
• Process-oriented mindset
• Working knowledge of business processes modeling (BPMN)
• Collaboration and influencing skills
• Understanding of change management principles and methodologies (e.g., ADKAR, Kotter, ...)
• Ability to assess and manage business impact of change
• Strong stakeholder engagement skills in transformation contexts

Desirable:

• Experience in process improvement
• Exposure to IT delivery environments
• Experience supporting user adoption and organizational change initiatives
• Flexibility and teamwork