Operational Endpoint Engineer

Start Date: 24/07/2026

End Date: 03/08/2027

Location: Brussels

Languages: Dutch or French and English

Employment Type: Full-time

Function Description:

We are looking for an Operational Endpoint Engineer to join our team. You will be part of a 10-person team managing the full lifecycle, support, and improvement of endpoints. You will ensure devices are delivered, maintained, and tracked efficiently across a fleet of around 3,000 endpoints for 1,500 users. The role combines hands-on staging and lifecycle management with troubleshooting and direct user support.

Responsibilities:

• Ticket Handling & User Support (30%)
  • Handle tickets (incidents and requests) assigned to the team, focusing on device lifecycle issues.
  • Troubleshoot software (OS) & hardware-related issues and document the steps taken.
  • Coordinate the repairs of hardware issues with vendors.
  • Act as a clear, patient, and service-minded contact point for internal customers.
  • Escalate complex technical issues to senior engineers while building your own troubleshooting skills.
• Endpoint Staging & User Onboarding (30%)
  • Perform staging of physical and virtual endpoints.
  • Keep staging procedures up to date and aligned with team standards.
  • Contribute to a smooth and predictable onboarding experience for new joiners.
• Returned Equipment & Asset Lifecycle (20%)
  • Manage returned equipment, assess its condition, and determine the appropriate next action (repair, redeployment, or retirement).
  • Carry out secure data erasure procedures on returned devices.
  • Coordinate with a third-party broker for device repairs, disposal, and warranty management.
  • Update asset status in the CMDB accurately and consistently across all lifecycle stages.
• Supplier Coordination & Stock Management (10%)
  • Manage returns to suppliers and track the resolution of related cases.
  • Monitor stock levels and initiate orders via the administrative team when predefined thresholds are reached.
• Operations & Continuous Improvement (10%)
  • Maintain a clean, well-organized, and efficient staging environment.
  • Contribute to documentation, runbooks, and shared team knowledge.
  • Proactively identify and suggest process improvements based on daily operations.

Technical Skills:

• Strong foundation in Windows (3+ years) with practical experience in endpoint troubleshooting, imaging, and provisioning.
• Demonstrated troubleshooting and support expertise in PC hardware and peripherals.
• Practical knowledge of asset management, CMDB best practices, and lifecycle tracking for large-scale device fleets.
• Familiarity with SCCM-based staging and/or Intune. Autopilot provisioning is a plus.
• Basic proficiency in PowerShell, or a strong willingness to build expertise in this area.

Communication Skills:

Languages: Fluent in Dutch or French and English.

Personal Skills:

• Strong organizational skills and excellent follow-up — you close loops and don’t let things slip.
• Service-minded team player, comfortable with users and supplier contacts.
• Curious and willing to learn the broader endpoint stack over time.