|Accountabilities||Senior Security and Network Engineer
|Incident Management||Second line and Third line support on complex incidents
Trace and resolve security/network incidents.
Coordinate complex incident resolution processes.
Open cases with the supplier .
Documenting the root cause, impact, resolution steps, regression tests and lessons-learned.
|Configuration Management||Define infrastructure devices configurations, define backup and restore policies; define disaster recovery policies.
|Service Level Management (SLM), ticketing, follow-up and escalation to suppliers||Dispatching problems to the appropriate internal or external suppliers and underpinning contractors
Monitor and follow-up opened cases with the supplier
Escalate incidents to Infrastructure Management and supplier management when SLA timers are reached.7
||Administer, prepare (CAB meeting ), implement and follow-up complex changes on network and security infrastructures.
Tuning and pro active optimizations on network and security infrastructures.
Documentation and creation of procedures for recurrent changes in order to handover the change execution to all members of the network & security team
|Documentation, procedures and work instructions||Producing and maintaining full documentation on network, firewall and security set-up, operations and support.
Support teams for aspects of network/security/telecom monitoring/analysis: drafting specifications; working implementation and test plans; piloting and prototyping, quality assurance; security assessments.
Scripting and automation of procedures for operations and follow-up
|Service Requests||Advanced technical support for Service Requests.
||Be able to take up the role of technical lead for large projects.
The technical lead is responsible for the overall design of the project.
The technical lead will do the implementation himself or supervise the implementation of the infrastructure. He or she is also responsible for the technical test plan and for setting up the operational management of the infrastructure.
In case that third party suppliers are involved in the project the technical lead will :
For small projects the senior security/network engineer can also take up the role of project manager/ co-ordinator.