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Digital Technology Lead for Process Excellence & Automation

About the Role:

In this global role, you will help shape how Digital Technology delivers work more efficiently, consistently, and sustainably across the organization. You will lead the roadmap for process excellence and automation, helping teams improve how platforms and applications are deployed, governed, and supported. You will work across functional and technology teams to turn improvement opportunities into practical, scalable solutions. This role combines leadership, coordination, and innovation, with a strong focus on continuous improvement, modern delivery practices, and long-term value creation in a secure and regulated environment.

What You'll Do:

• Define and evolve the process excellence and DevOps automation roadmap, aligned with Digital Technology strategy, business priorities, and long-term operational goals.
• Lead the improvement of platform and application deployment practices through automation, standardization, and modern ways of working.
• Design and support scalable automation and artificial intelligence-enabled solutions that improve efficiency, quality, resilience, and user experience.
• Coordinate internal and external contributors, ensuring clear priorities, strong collaboration, and consistent delivery across a global scope.
• Partner with stakeholders to identify improvement opportunities and translate business needs into practical, sustainable, and well-governed solutions.
• Monitor performance indicators, support budget and resource planning, and drive adoption of new processes, tools, and ways of working.

Education, Experience & Skills:

• Bachelor’s degree in Information Systems, Engineering, Computer Science, or another relevant field.
• At least 7 years of experience in process improvement, DevOps tooling and processes, automation pipelines, digital transformation, or technology leadership roles within complex organizations.
• Strong understanding of modern software delivery, platform enablement, automation, and cloud-based technology environments, especially Microsoft platforms (Azure DevOps, GitHub, etc.).
• Experience leading cross-functional initiatives and engaging both technical and functional stakeholders across a global environment.
• Ability to balance innovation, governance, compliance, and risk management in regulated environments.
• Excellent communication skills, with the ability to explain complex topics clearly and influence decisions at different levels.