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Director of Fulfilment to support rapidly growing Customer Installation and Service Delivery activities. 

Responsibilities:

• Lead and support Service Delivery Managers, ensuring clear ownership, accountability, and prioritization across operational activities.
• Create structure, governance, and visibility within a rapidly changing and growing operations environment.
• Oversee day-to-day service delivery activities related to customer installations and fulfillment operations.
• Identify process improvement opportunities and drive operational excellence initiatives.
• Collaborate closely with internal departments, wholesale customers, and external partners.
• Monitor team workload, identify bottlenecks, and implement solutions to improve efficiency and effectiveness.
• Provide hands-on support on strategic and operational topics where required.
• Assess current ways of working and introduce improvements in tooling, processes, and operating models.
• Identify additional resourcing needs and support the definition of future consultant or hiring requirements.
• Act as a trusted senior leader capable of independently driving initiatives and delivering outcomes with limited supervision.
• Bring clarity, prioritization, and stability to an environment undergoing significant transformation.

Requirements & Qualifications:

• No specific degree is mandatory; relevant experience and proven leadership capabilities are essential.
• Proven experience in senior operations, service delivery, or fulfillment leadership roles.
• Demonstrated people management experience within complex, high-pressure, and continuously changing environments.
• Experience in bringing structure and organization to operational teams.
• Track record of managing stakeholders across multiple business units and external partners.
• Experience working in transformation, scale-up, or change-driven organizations is highly valued.

Must-have Skills:

• Strong leadership and people management skills.
• Excellent communication and collaboration capabilities.
• Stakeholder management experience with both internal and external parties.
• Strong organizational and structuring skills.
• Ability to operate independently and proactively.
• Experience managing complexity, ambiguity, and organizational change.
• Affinity with operational processes, tooling, and continuous improvement.
• Analytical mindset with strong prioritization capabilities.
• Understanding of how business processes, systems, and tooling interact in end-to-end operational environments.
• Willingness to work primarily on-site.

Nice-to-have Skills:

• Telecommunications industry experience.
• Exposure to fiber deployment, customer fulfillment, or service delivery organizations.
• Knowledge of wholesale customer environments.