<meta /><meta content="width=device-width, initial-scale=1.0" />

Salesforce Business Analyst Position

For a client, we are seeking a Salesforce Business Analyst to accelerate digital transformation within the insurance sector. The assignment is initially for 4 months (September to December), with the potential for extension into 2027 based on performance. The role involves bridging the gap between business needs and technical execution, optimizing the Salesforce Omnichannel Contact Center to deliver seamless, personalized customer journeys across all touchpoints.

Key Responsibilities:

• Salesforce & Contact Center Management: Design, configure, and optimize Salesforce solutions (Sales, Service, and Financial Services Cloud) tailored to insurance workflows and omnichannel routing.
• Business Analysis: Gather and translate complex insurance business requirements (claims, policy management, underwriting) into actionable, user-friendly Salesforce features.
• Omnichannel Strategy: Implement and refine digital engagement tools (chat, voice, email, messaging) within the Salesforce ecosystem to streamline Contact Center experiences.

Qualifications & Skills:

• Language Requirements: Ideally bilingual in French and Dutch, with professional proficiency in English.
• Industry Experience: Preferably experience in the non-life insurance sector handling digital transformation projects.
• Salesforce Expertise: Strong functional/technical knowledge of Salesforce, specifically Service Cloud, and ideally Omni-Channel components.
• Contact Center Knowledge: Proven track record in setting up or optimizing omnichannel contact centers, digital routing, and agent productivity tools.
• Business Analysis: 5 years of experience at a medior level.
• Change Management: Experience required.
• Collaboration: Ability to work transversally.
• Communication: Strong communicative skills.
• Innovative Technologies: Experience with technologies like chatbots, artificial intelligence, blockchain, internet of things, etc., with 5 years of experience at a medior level.
• Insurance Experience: 2 years of experience at a junior level.
• Salesforce Experience: 5 years of experience at a medior level.