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Medior Learning Technology Coordinator

Start Date: Immediate

End Date: Not specified

Location: Belgium (Hybrid model preferred with 40% on-site; full remote is also allowed for strong profiles)

Role Overview:

Join a global Learning & Development technology environment during a transition period. Provide operational support across the Learning Management System (SAP SuccessFactors Learning) and the Learning Experience Platform (Degreed). Ensure smooth learning operations, support users and administrators, maintain compliance documentation in a validated GxP environment, and collaborate with multiple stakeholders, vendors, and business teams.

Responsibilities:

• Support SAP SuccessFactors Learning and Degreed operations.
• Manage learning-related tickets, requests, incidents, approvals, and escalations.
• Perform first-line troubleshooting and coordinate with technical experts when needed.
• Create and maintain user guides, job aids, training materials, and user communications.
• Deliver support and training to administrators and end users.
• Draft and update compliance documentation such as SOPs, URS, DIRA, and DFDs.
• Execute OQ/PQ testing activities, document evidence, and ensure GxP traceability.
• Follow up with vendors and AMS partners on open items, deliverables, and service levels.
• Maintain learning catalogs, content housekeeping, and learning pathways within the LXP.
• Support engagement initiatives, communications, and reporting activities.
• Contribute to continuous improvement by monitoring recurring issues and proposing solutions.

Qualifications and Experience:

• Ideally 5–8 years of overall professional experience, with flexibility for the right candidate.
• Minimum 1–3 years of experience in Learning Technology, LMS/LXP administration, Learning Operations, or a similar role.
• At least 1–2 years of hands-on experience with SAP SuccessFactors Learning.
• Experience in a validated GxP environment and pharmaceutical industry.
• Knowledge of GxP documentation and compliance processes (SOPs, URS, testing documentation, etc.).
• Experience with ticket management and user support activities.
• Strong organizational and prioritization skills.
• Ability to work autonomously and manage multiple tasks simultaneously.
• Problem-solving mindset with a proactive approach.
• Excellent written and verbal communication skills in English.
• Strong stakeholder management and teamwork capabilities.

Desired Skills:

• Experience with Degreed or another Learning Experience Platform (e.g., 360Learning).
• Experience with ServiceNow or another ITSM/ticketing tool.
• Experience with LMS implementations, integrations, or system administration.
• French language skills.
• Experience preparing training materials and delivering user training.
• Vendor management or AMS coordination experience.
• Advanced reporting and analytics exposure within learning platforms.

Work Model:

• Hybrid model preferred with 40% on-site.
• Remote candidates can be considered for strong profiles.
• Full-time preferred, but flexibility exists (including potential part-time arrangements) for the right candidate.
• CET time zone coverage required.