Solliciteer naar Product Owner

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Senior Product Owner for the Portals & Platform Department

Location: Brussels – Onsite presence required 2 days per week

Start Date: 14-09-2026

End Date: 31-03-2027

Languages: Dutch or French, and English required

Role Overview:

The consultant will own one of the client's customer-facing digital channels, maximizing its value for customers, partners, and the organization. Depending on the consultant's profile and experience, they will take ownership of either:

• A customer portal for digital services
• A developer and machine-to-machine portal

This role combines Product Management and Product Ownership responsibilities. The consultant will define the product vision and strategy, improve customer journeys, drive adoption, shape the roadmap, lead the product team, and ensure successful delivery in collaboration with engineering, platform, and operational teams. The consultant will play a key role in building trusted digital channels that simplify customer interactions, accelerate service adoption, and support the energy transition.

Responsibilities:

Shape Product Strategy and Vision:

• Define and communicate the product vision, strategy, and roadmap.
• Translate customer needs, business objectives, and company priorities into clear product outcomes.
• Position the portals as strategic digital channels.
• Drive product adoption and customer value creation across Belgium and Germany.
• Create alignment among stakeholders regarding priorities, roadmap decisions, and product trade-offs.

Improve Customer Experience:

• Own and continuously improve the end-to-end customer journey.
• Understand customer segments, market roles, and user needs.
• Identify pain points and translate them into product improvements.
• Promote a consistent, intuitive, and reliable experience across all services integrated into the portals.
• Leverage customer feedback, usage data, and product insights to steer decisions.

Enable Product Delivery and Scale:

• Lead the product team and create clarity on product goals, priorities, expected outcomes, and delivery focus.
• Own, maintain, and continuously prioritize the product backlog.
• Ensure backlog items, user stories, acceptance criteria, and non-functional requirements are sufficiently clear and ready for development.
• Work closely with engineering, architecture, security, infrastructure, and platform teams.
• Enable product teams to integrate services faster through standards, governance, and reusable capabilities.

Drive Product Performance:

• Define and monitor KPIs related to adoption, usage, service quality, and customer satisfaction.
• Use digital insights and analytics to identify opportunities and guide investments.
• Measure product outcomes and communicate progress to stakeholders.

Ensure Operational Excellence:

• Define and follow up on service expectations, reliability, and performance indicators.
• Collaborate with operational teams to ensure availability, monitoring, and support readiness.
• Contribute to incident management and continuous improvement activities.

Requirements:

Experience:

• Master's degree or equivalent through experience.
• 5+ years of experience in Product Management, Product Ownership, Digital Platforms, or Customer Portals.
• Proven experience defining product vision, roadmap, and measurable outcomes.
• Experience leading a cross-functional product team in an Agile environment.
• Experience in customer-facing digital products, portals, platforms, or service integration environments.
• Experience in energy, infrastructure, or other complex B2B environments is an asset.

Skills:

• Strong stakeholder management and influencing capabilities.
• Customer-centric mindset with strong product judgment.
• Ability to translate customer needs into strategic priorities and clear delivery plans.
• Strong communication skills across business and technology audiences.
• Analytical and data-driven approach to decision-making.
• Comfortable discussing technology, integrations, digital platforms, and delivery risks with technical teams.

Mindset:

• Customer-focused and outcome-driven.
• Curious and eager to learn.
• Pragmatic and hands-on.
• Strong product-team leader, collaborator, and relationship builder.
• Comfortable making difficult decisions and driving alignment.

Additional Assets:

• For customer portals: UX and customer journey design, identity and access management, user onboarding, and account management.
• For developer portals: APIs and integrations, machine-to-machine communication, data exchange platforms, SLA-driven digital services.