Job Details

Start Date: Immediate

End Date: End of Year (with extension until 2027)

Work Regime: Full-time

On-Site Requirement: 2 office days per week (a third day may be required during the initial period)

Language Requirement: Fluent in English; Dutch is a plus

Role Description

We are looking for a Business Consultant within the Product Journey Tribe. The focus is on Shared Services. As a Business Consultant, you will maximize business value by designing insights, concepts, and solutions for existing and future challenges, acting as a trusted advisor and bridge between business and technology teams. You will play a key role in business transformation projects by providing solutions or designing processes in line with strategic objectives. Responsibilities include developing roadmaps, performing conceptual design, and continuously monitoring business value to ensure a positive impact.

Responsibilities

• Proactively gather questions, issues, and opportunities with customers and stakeholders.
• Analyze requirements and assess impact on processes, systems, and tools.
• Deliver input for value propositions, business cases, and decision-making.
• Develop and/or adjust the tribe's or business unit roadmap based on functional expertise and evaluate feasibility with business and technology partners.
• Perform conceptual design of business initiatives and analyze innovative solutions for transformation projects.
• Act as a bridge between business and technology domains, challenge requirements, and monitor business value.
• Determine acceptance criteria, validate end-to-end solutions, coach implementation and change management activities.
• Lead process design and continuous improvement within the One Business Process framework.
• Document chosen solution directions, business requirements, and ensure compliance, cost efficiency, and quality.
• Act as a point of contact and domain expert for internal stakeholders and external partners.
• Organize knowledge administration and maintain consistent documentation.
• Provide consolidated analyses and insights to support operational and strategic decision-making.

Requirements & Qualifications

• Master’s or Bachelor’s degree with 5–7 years of relevant experience.
• Strong analytical and conceptual thinking skills combined with a continuous improvement mindset.
• Experience in process modeling, management, and documentation, with affinity for IT and/or network domains.
• Knowledge of AWS, SQL, data modeling concepts, and UX experience are assets.
• Knowledge of service assurance process is a plus.
• Understanding of business analysis best practices and agile methodologies.
• Excellent communication and stakeholder management skills, building trust and collaboration across teams.
• Affinity with telecom and experience in agile environments are a plus.