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Business Analyst / AI Translator

For a client, we are seeking a Business Analyst / AI Translator to bridge the gap between business teams and AI/technical teams. The candidate will be involved throughout the entire project lifecycle, from ideation and analysis to testing, rollout, and continuous improvement.

Key Responsibilities:

• Requirements & Analysis:
  • Analyze business problems and translate them into clear, structured requirements for AI and chatbot solutions.
  • Facilitate workshops and interviews with stakeholders from different departments (business, IT, operations, customer service).
  • Challenge and refine requirements to ensure they are realistic, testable, and aligned with business goals.
• AI & Chatbot Projects:
  • Work closely with data/AI engineers, developers, and product owners to clarify requirements and priorities.
  • Act as a “translator” between business and technical teams, ensuring both speak the same language.
  • Participate hands-on in testing chatbots and other AI applications to deepen understanding of use cases and user journeys, validate business requirements and quality standards, and identify gaps and improvement opportunities.
• Stakeholder Management & Communication:
  • Manage stakeholder expectations and keep them informed about scope, progress, and risks.
  • Prepare clear documentation (user stories, process flows, functional descriptions, test cases, etc.).
  • Present findings, options, and recommendations in a way that is understandable to non-technical stakeholders.
• Continuous Improvement:
  • Gather feedback from end users and stakeholders to iterate on solutions.
  • Help define and track KPIs and success criteria for AI/chatbot initiatives.
  • Contribute to best practices for AI/GenAI usage within the organization.
• Planning & Coordination:
  • Build and maintain the planning for the AI team, aligned with overall project timelines and priorities.
  • Define and track key milestones for AI/GenAI initiatives, ensuring timely delivery.
  • Closely coordinate with project management to align dependencies, scope changes, and delivery expectations.
  • Follow up with developers and AI engineers on progress, identify bottlenecks, and proactively address delays.

Your Profile:

• Experience:
  • Minimum 2–3 years of experience in the sector (e.g., product management, claims, underwriting, customer service, operations, or business analysis).
  • Experience as a business analyst, product owner, functional analyst, or similar role.
• Language Skills:
  • Bilingual French/Dutch with working proficiency in both languages (spoken and written).
  • Native proficiency in one of the two is a strong plus.
  • Working proficiency of English.
• AI Affinity:
  • Strong interest in GenAI, chatbots, and conversational interfaces.
  • Comfortable experimenting with AI tools to understand capabilities and limitations.
  • Curious about how AI can improve customer journeys and internal processes.
• Way of Working:
  • Willing to be hands-on: test chatbots and AI applications yourself, document issues, propose improvements.
  • Strong analytical and conceptual thinking: able to understand complex business problems and structure them.
  • Excellent communication and stakeholder management skills: able to adapt messages to different audiences.
  • Pragmatic, solution-oriented, and able to work both independently and in cross-functional teams.
  • Prefer to stay involved throughout the project, not just at the start.

Nice-to-Have:

• Experience working on chatbot, virtual assistant, or GenAI projects.
• Familiarity with agile methodologies (Scrum, Kanban) and tools (Jira, Confluence, etc.).
• Basic understanding of technical concepts related to APIs, data flows, and AI/ML (no coding required, but understanding the basics).

Desired Start Date:

ASAP