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Job Title: Service Level Manager

Start Date: 14/09/2026

End Date: 31/12/2026 (extendable)

Location: Brussels

On-Site Requirements: Fixed days: Monday and Tuesday on site (50%)

Key Responsibilities:

• Manage a portfolio of Third Party and Intragroup contracts/services and negotiate service-level agreements.
• Plan, coordinate, and supervise activities relating to major contracts.
• Identify contract requirements and write specifications for existing and/or new contracts.
• Advise and support IT Area Leads, Product Managers, and the delivery organization in providing mature, reliant, secure, and compliant services throughout their lifecycle.
• Monitor performance and cost against agreed SLAs and KPIs, including invoice vs. actuals, and monitor risks such as business continuity and service disruptions.
• Contribute to the continuous improvement of services, tools, processes, and procedures used by the delivery organization.
• Monitor compliance with processes, policies, control standards, and procedures, identifying and addressing any deviations and inefficiencies.
• Ensure service governance is defined and implemented.
• Address and resolve escalations or disputes related to service delivery.
• Ensure regular reviews are held and support audits to ensure compliance and quality.
• Ensure close collaboration with key stakeholders such as CoE Sourcing, OpRes, Procurement, Legal, CISO, and SRE.

Qualifications and Experience:

• Master level or equivalent by experience.
• Up to 5 years of relevant work experience in a similar environment and industry.
• Good knowledge of English, with additional knowledge of French or Dutch being advantageous.
• Ability to multi-task and set and manage priorities independently.

Desired Skills:

• Strong customer relationship management and delivery of customer-centric solutions.
• Comfort with complex policy, process, and people-related organizational dynamics.
• Ability to plan and prioritize work to meet commitments aligned with organizational goals.
• Enthusiasm for taking on new opportunities and challenges with urgency and high energy.

Please note that this position requires a proactive and collaborative individual who is eager to propose creative solutions and challenge the status quo in a fast-changing and complex environment.