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Digital User Adoption Coach

Leuven, Leuven
V-it is currently looking for a Digital User Adoption Coach (digital workplace).

We are looking for a digital user adoption coach within the digital workplace team to further drive the user adoption across the organization, related to Teams & other Office 365 applications such as SharePoint, Planner, OneNote, OneDrive, … Our Teams collaboration platform based on MS Teams technology, extended with specific apps such as the Home app (our intranet), Action bot (push of corporate tasks), Search app (to search in different knowledge databases),....
We have also built a security governance to protect our knowledge. The user adoption needs to focus also on these governance rules, so that the team owner knows very well how to set up the team workspaces in a secured way.

The assignment
Your role includes:
  • Support the digital workplace strategy by increasing the adoption of the digital workplace applications such as Teams, SharePoint, Planner, OneNote, security governance, …
  • Analyze the needs of the departments/teams and define an action plan to increase the adoption.
  • Give training about our digital workplace tools, also to answer the needs of specific teams, departments, …
  • Create & optimize training content to the needs of the specific teams.  According to us, training is more than a ‘classical or online training’ on how to work with the tool. User adoption also includes supporting our culture of cross-team collaboration.
  • Support the digital workplace ambassador community: answering questions, organizing information sessions focused on new functionalities, …
  • Keep our digital workplace help portal up to date.
  • As part of the digital workplace ICT team, you help the team to follow up on the new Microsoft functionalities with an impact on the end-user and integrate them in the documentation, training, ….
  • You take care of the communication towards the organization in collaboration with the internal communication team.
Required knowledge and skills
We are looking for a highly motivated person with: 
  • Experience with Office 365 tools and especially with MS Teams & SharePoint, either in a similar role or as a trainer
  • MS Power Platform is a plus
  • Training skills, experience as a trainer / coach.
  • Experience in driving an ambassador community
  • Communication writing skills (with support of the internal communication team)
  • Excellent communication skills with diverse audiences. The ability to be a digital workplace expert who can explain topics in such a way that people adopt the new way of working (motivating & stimulating people in an enthusiastic way).
  • Proficient use and knowledge of English, knowledge of Dutch is a plus.
Being an antenna for the digital workplace team, you will help us drive the future roadmap and enhancements. Our mission is to create the most user-friendly digital workplace for our colleagues.
During your assignment you will be part of a team that makes the impossible possible. We are proud of our open, multicultural, and informal working environment.

Duration of the assignment and work regime
  • In anticipation of a permanent hiring, we start with a minimum of 6 months
  • Minimum 80% or fulltime
Desired start date
  • As soon as possible
We support hybrid working, supporting a healthy work-life balance
 

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