For a client we are looking for a Service Designer.

Start date: As soon as possible
End date: 31/12/2026
Languages required: Native Dutch + Active English & French

The mission:
As a Service Designer, you will be responsible for designing and orchestrating end-to-end experiences of services and products, from user research to solution validation. You will ensure to offer coherent, intuitive experiences aligned with strategic objectives, while ensuring overall quality of service.

Responsibilities:
Understand user needs and customer expectations through qualitative and quantitative research.
Design and model user journeys and services (personas, journeys, service blueprints...).
Co-create solutions with clients, project teams and users (wireframes, prototypes, user tests).
Ensure consistency and quality of the user experience across all touch points.
Support the development teams and ensure compliance with good UX and accessibility practices.
Contribute to the continuous evaluation of solutions through tests, indicators and analyses.
Apply the information security rules in force.