Process Analyst (Mid/Senior Level)

Project Duration: ASAP – 31/12/2025

Location: Vlaams-Brabant (50% onsite)

Responsibilities:

• Manage processes end-to-end.
• Define the process roadmap (desired state).
• Design, document, and maintain processes in line with audit, regulatory, and COBIT guidance.
• Define process measurements to ensure quality, efficiency, and effectiveness.
• Analyze processes and suggest improvements and redesigns.
• Support the implementation of process improvements.
• Collaborate with various stakeholders to define expected process maturity.
• Conduct process maturity investigations triggered by audits, risk functions, or regulators.

Qualifications:

• 5+ years of IT process management experience.
• Strong conceptual and analytical skills, with the ability to translate process requirements and concepts into solutions.
• Flexible and adaptable to change; acts as a change agent.
• Pragmatic and solution-oriented, with the ability to think outside the box.
• Diplomatic, with the ability to reconcile differences in opinion.
• Strong communication and diplomacy skills; able to present, discuss, and defend process-related topics at all levels, including staff members, senior managers, risk officers, and auditors.
• Open to international cooperation with fluent English communication.

Desired Skills:

• Knowledge of IT infrastructure, technology, and processes.
• Experience with ITIL, COBIT, ServiceNow, QlikSense.
• Project management skills.