For a client we are seeking a 1st & 2nd Line Support Specialist

Start Date: 25/11/2024
End Date: 31/03/2026
Location: Brussel

Responsibilities:

• Provide 1st and 2nd line support services including call and mail intake.
• Create and follow up on tickets in the Helpdesk ticketing system.
• Execute various technical actions based on established processes and checklists.

Qualifications and Experience:

• At least 5 years of experience with Windows 10 and 11, including use, configuration, and troubleshooting.
• Proficient in Microsoft Office 365.
• Familiarity with software such as MS Visio and Adobe products.
• Understanding of DOS commands.
• User management experience with Active Directory.
• ITIL certification.
• Basic knowledge of VOIP.
• Experience with TCP/IP networking concepts including VLANs, POE, Wifi, 802.1x, and horizontal cabling.
• Familiarity with videoconferencing, domotica in meeting rooms, and troubleshooting at a basic level for smartphones and GPRS.
• Basic understanding of Wifi.
• Experience with staging hardware focused on user needs (PCs, etc.).
• Knowledge of hardware including PCs, printers, and peripherals.
• Basic understanding of VPN, IT network topology, VM Ware, and software virtualization.

Desired Skills:

• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.