Job Title: Medior Support Engineer

Start Date: Immediate

Location: Belgium

Responsibilities:

• Provide second-line support for functional and technical issues related to critical applications in air and ground logistics.
• Manage incidents, problems, and change management processes.
• Assist users with application functionality issues and provide knowledge support.
• Conduct technical error analyses and reporting.
• Coordinate critical situations through Emergency Incident Management (EIM) and stand-by services.
• Monitor application availability and messaging interface interruptions.
• Handle application configuration requests and perform application and messaging testing verifications.
• Maintain up-to-date documentation.
• Participate in the on-call schedule.

Required Qualifications and Experience:

• Basic understanding of global air and ground movement operations.
• Experience as a Field Operations or Service Desk Agent is advantageous.
• Basic knowledge of Aviation IT Application portfolio.
• Strong analytical thinking and independent working skills.
• Ability to remain consistent under stress and maintain a customer-centric approach.
• Accurate, quick decision-making skills with attention to detail.
• Organizational awareness and a passion for aviation.

Desired Skills:

• Can-do mentality.
• Excellent communication and problem-solving skills.

What We Offer:

• Opportunity to work in a team of IT professionals with global exposure.
• Possibility to work from home up to 40% per week.
• Extra compensation for standby services.

Important Instruction:

Candidates must include a short motivation directly on their CV, highlighting why they are a strong fit for this specific role. Applications without a clear motivation will not be considered.