For a client, we are seeking an experienced Software Solution Specialist to join a dynamic team dedicated to providing top-notch support experiences. This role is pivotal in delivering robust, user-friendly tools to empower support services within the organization.

Project Duration:

• Start Date: 01/02/2025
• End Date: 31/03/2026

Responsibilities:

• Implement and develop functional and technical customer requirements through configuration or scripting in user support tools (currently Ivanti).
• Ensure operation and software maintenance in collaboration with the product team.
• Provide IT service management advice to key users and best practice guidance for tool usage.
• Support the training of end users on new and existing functionalities.
• Participate in testing activities for new developments and configurations.
• Initiate and contribute to the continuous development and improvement of the software.
• Assist with the integration of the software into the application and system landscape.

Qualifications:

• University degree in business informatics, computer science, or a comparable field.
• Minimum of 3 years of experience with service management tools (Ivanti Service Manager preferred).
• Knowledge of ITIL-based service management.

Desired Skills:

• Experience in planning, development, operation, and enhancement of applications or software systems (standard or customized).
• Proficiency in agile methodologies.
• Familiarity with service management tools such as Service Now or Zendesk (advantageous).
• Experience with MS SQL, Java Script, SOAP, and REST API (advantageous).
• Experience in IT operations management.

Language Requirements:

• Proficiency in English.
• Good command of Dutch and/or French is required.

This role is an excellent opportunity for a professional looking to contribute to the enhancement of support tools and services within a forward-thinking team.