Job Title: Process Expert

Location: Brussels

Start Date: Asap

End Date: 31/12/2025
 

Function Description:

• Define and analyze existing business models using process modeling techniques and methods.
• Manage end-to-end process documentation (AS IS and TO BE).
• Review and update existing process descriptions and model data.
• Develop process strategies (from AS IS to TO BE).
• Monitor the performance and quality of the product processes (NPS, NPE, number of incidents, etc.) and improve them.
• Process governance, documentation, and optimization.
• Document management.
• Accurate reporting towards management.
• Stakeholder management.

Language Requirements:

Dutch + French + English

Education:

Master 

Certifications:

• Must have Green Belt Lean; nice to have Black Belt.

Telework Expectation:

50% on-site & 50% homeworking.

Required Experience:

Minimum 4 years of relevant experience.

Technical Experience:

• Strong technical writing skills and strong expertise with process modeling techniques and methods.
• Excellent experience with process modeling tools (Visio, Aris) and the creation of flow charts.
• Good experience with digitization projects (chatbot, mobile) to optimize operations preferable.
• One past experience with AI to improve process or operations (Copilot and/or ChatGPT-like).

Business Experience:

• Proven experience with business stakeholders to collect requirements through workshops.
• Proven experience with business stakeholders to ensure good adoption of the changes preferable.

Soft Skills:

• Strong analytical skills.
• Strong communicator, diplomatic, and customer-oriented.
• Structured approach.
• Able to work independently.
• Accuracy and precision.
• Quality-minded and eye for detail.
• Goal-oriented.
• Leadership.