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Functional Analyst Digital

Antwerpen, Antwerpen
V-it is currently looking for a Functional Analyst Digital.

Start: zomer 2022
Regime: minstens 4/5
Remote: 3 dagen per week mogelijk
 
NIVE TO HAVE : Technisch background (development)
 
Working in an Agile squad as software analyst, handling development projects with impact within the Digital domain. The  systems within the digital portfolio consist of mainly customer facing IT applications & apps that are used to support the following business domains:

Marketing, sales & service channels, such as:
Website
App
Customer care center (voice, written care & social media)
Customer self service portal

Using technology, such as:
              Adobe Experience Manager
              Pega platform (engagement; service)
              Genesys (on premise) 
               
Expertise required in
Customer facing solution & integration patterns
Analysis for custom software development
Use case analysis and story writing within an iterative model
Experience with (REST) API’s and data mapping
Agile ways of working is a plus
UML is a plus
 
You will cooperate with other teams to realize projects End-to-End:
BSS Sales & Customer service team - customer & product management, contact center and order intake
BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed
OSS team: technical order management & provisioning
(Technology: Netcracker TOMS et al.)
 
Soft skills required
Result driven 
Pro-active
Clear communicator
Team player
Independent
Fluent spoken and written English is a must, NL is a plus
 
 

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