For a client, we are seeking a Salesforce Functional Analyst:

Responsibilities:

• Provide support on Salesforce FSL/service cloud solution including user management and master data management.
• Resolve incidents and problems on deployed applications.
• Define use cases and user stories in collaboration with business analysts.
• Configure user stories and manage backlog using JIRA.
• Conduct system tests and system integration tests.
• Support business during User Acceptance Tests.
• Manage sanity checks post-deployment in production.
• Depending on profile and seniority, act as Project Manager / Track lead on projects.

Qualifications:

• Proven ability to understand, reproduce, and identify the origin of a problem.
• Experience working in Agile environments.
• Skilled in backlog management with JIRA.
• Proficient in functional analysis including Use Case/User story description.
• Capable of translating functional needs into user stories.
• Experience in testing solutions, defining test cases, execution, and bug tracking.
• Clear understanding of Salesforce Object Manager, including fields setup, page layout, lightning page, and validation rules.
• Knowledge of FSL objects (Service appointment, WO, WOLI, Timesheet, etc.) is a plus.
• Ability to configure the Salesforce platform (objects, validation rules, flows, etc.).
• Administration experience with Users, User profiles, permission sets, User groups, and User queues.

Soft Skills:

• Excellent communication skills with the ability to adapt messaging for different audiences.
• Solution-oriented with the ability to quickly understand problems and devise workarounds.
• Service-oriented with a focus on availability and support for business needs.
• Resourceful and technology-driven.

Language Proficiency:

Proficiency in Dutch and/or French, and English is required.