Support Agent Opportunity

For a client, we are seeking a Support Agent. This role involves providing first-line support for a tooling used by dealers. The Support Agent will receive training to become proficient in this tool. The assignment is for 3 to 6 months, with the potential to transition into a more traditional Windows support role within the Infra team if performance is satisfactory.

Location:

Braine-l'Alleud

Responsibilities:

• Serve as the first line of support for end-users at dealerships during the Go-Live phase.
• Acquire expert-level knowledge of CROSS 3 and Venice through provided training.
• Work in semi-autonomous teams organized per site to answer questions, gather feedback, and provide emotional support to end-users.
• Focus on accounting-level support during the rollout.
• Guide end-users and ensure a smooth implementation of CROSS 3.

Profile:

• Well-versed in the CROSS 3 and Venice applications.
• Good working knowledge of general accounting/analytical accounting and VAT rules is a plus.
• Previous experience in the automotive industry as an accountant is advantageous.
• Resilient and capable of providing emotional support during stressful times for end-users.
• Excellent social and communication skills.
• Maturity to work semi-autonomously.
• A first relevant working experience is required.

Language Requirements:

• Trilingual in Dutch, French, and English with excellent communication skills.