Opportunity: Senior SAP CRM Support Consultant

Position: Senior SAP CRM Support Consultant

Duration: 02/04/2025 – 31/01/2027

Location: Brussel

Job Description:

The Senior SAP CRM Support Consultant will play a crucial role in the evolution and support of the SAP CRM application and its interfaces within the system landscape. Responsibilities include:

• Managing service processes for contact center activities, complaints, disputes, fines, etc.
• Overseeing master data management (customers, products, ibases, etc.)
• Working with Fiori applications
• Handling interfaces to and from various Legacy Applications via SAP PI, SAP CPI, SAP Bdocs, and Idocs
• Understanding SAP MSL is required
• Managing interfaces to and from other SAP systems, with experience in SAP BRIM being a plus

Key Responsibilities:

• Provide day-to-day excellence in Functional & Technical Application Support
• Take end-to-end responsibility for resolving assigned incidents/requests
• Diagnose and analyze issues and changes, design solutions
• Prepare functional/technical specifications using technical expertise
• Customize in SAP CRM

Major Accountabilities:

• Handle incidents, problems, and changes, including unit, integration, and regression testing of solutions
• Collaborate with Process Leads, key users, and other CRM members to manage change requests, bug fixes, and enhancements
• Ensure solutions fit existing systems to achieve customer/user satisfaction
• Introduce best practices, insights, and technology trends to improve the SAP CRM application
• Enhance support, training, processes, and communication regarding the SAP CRM application
• Participate in projects involving changes to the SAP CRM application

Requirements:

• University (Master) degree or equivalent experience
• Strong analytical skills to translate functional requirements into specifications and implementations
• At least 7 years of experience in customizing and maintaining SAP CRM modules
• Experience with CRM web UI (CRM 7.0), SAP OData, and Fiori Design
• Strong experience with SAP CRM Sales, Service, and Marketing module
• Experience with SAP FICA Integration is a plus
• Middleware/Integration experience with SAP PI and SAP CPI
• SAP BRF plus knowledge is an advantage
• Understanding of ABAP and debugging capabilities
• Experience in integration with SAP ECC is a must
• At least 5 years of experience in application maintenance
• Experience in a railway context is a plus
• Experience with ServiceNow and Jira is a plus
• Strong communication skills in Dutch, French, and English
• Ability to build and reinforce good governance, risk management, and operational practices
• Enthusiastic team player with the ability to work independently
• Strong analytical and problem-solving skills
• Proactive entrepreneurial mindset
• Leadership style focused on trust, credibility, results, and quality
• Effective communication with stakeholders
• Ability to relate to and understand stakeholder/business perspectives
• Onsite presence in the Brussels office required 2 days a week

Note: No work permits or visas will be provided.