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L2/L3 Operational Support Engineer

Brussel, Brussel
We are currently looking for a L2/L3 Operational Support Engineer for one of our clients. 

Start date: ASAP 
Duration: +6 months with possible further extension
Location: Brussels

Job Purpose
  • Provide Operational Support L2 in the area of End User Technology
  • Contribute in developing workplace management by process automation
  • Strong contribution in the use of and maintaining of a user portal and the knowledge base
  • Strong contribution in the setup and maintainin of the hard- and soft equipment for end users including the support of the appropriate usage of this equipment by the users
  • Hands and eyes for Infrastructure & network team as level 2/3 support
  • Daily operations activities in fixing incidents and answering user’s request registered in our ITSM tool

Required Experience and Knowledge
  • Expert in end user technologies Laptop / Desktop / Surface configuration & staging
  • Expert in O365 (MS Office suite & collaborative apps)
  • Experience in collaboration with L1 service desk operations
  • Experience of ITL fundamentals V3 or V4 foundation qualification preferred
  • Experience of knowledge base usage and maintenance of documentation

  • The ability to speak and or Read an of the Local languages

Key Responsibilities
  • Provide VIP support to Board members and Cxx levels
  • Provide remote L2 + L3 support for the users for incident and requests
  • Improvement of the workplace management by implementing automated processes and supervise the execution of these. Eg software updated, Deployments with SCCm
  • Contribute in development of Self-Service user portal, knowledge base
  • Make recommendations on system changes considering opportunities & potential risks to further improve usage and alignment with business needs
  • Contribute in standardization of solution, software and support
  • Strong contribution in the setup and maintaining of the hard- and software equipment for end users. Setup and deployment of assets to both office and factory production teams.
  • Participation in group or divisional projects in collaboration with international teams in order to develop or roll out new solutions
  • Ensure correct follow-up of and execution of software update policies in EUT area (SCCM)
  • Identify training needs and propose training plans to ensure optimal usage of implemented solutions
  • Support the L1 support team when the recommended changes are deployed, including helping to resolve any issues
  • Collaborate Helpdesk and proximity team understand and investigate feedback or issues into the service/function/product provided and provide solutions for improvements
Vriendelijke groeten, bien à vous, kind regards
Fabrice Alexis.
IT Recruiter @ V-IT
Cronos Group
GSM: +32 (0) 477 980 162

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