We are currently looking for a L2/L3 Operational Support Engineer for one of our clients. 

Start date: ASAP 
Duration: +6 months with possible further extension
Location: Brussels

Job Purpose

• Provide Operational Support L2 in the area of End User Technology
• Contribute in developing workplace management by process automation
• Strong contribution in the use of and maintaining of a user portal and the knowledge base
• Strong contribution in the setup and maintainin of the hard- and soft equipment for end users including the support of the appropriate usage of this equipment by the users
• Hands and eyes for Infrastructure & network team as level 2/3 support
• Daily operations activities in fixing incidents and answering user’s request registered in our ITSM tool

Required Experience and Knowledge

• Expert in end user technologies Laptop / Desktop / Surface configuration & staging
• Expert in O365 (MS Office suite & collaborative apps)
• Experience in collaboration with L1 service desk operations
• Experience of ITL fundamentals V3 or V4 foundation qualification preferred
• Experience of knowledge base usage and maintenance of documentation

Desirable

• The ability to speak and or Read an of the Local languages

Key Responsibilities

• Provide VIP support to Board members and Cxx levels
• Provide remote L2 + L3 support for the users for incident and requests
• Improvement of the workplace management by implementing automated processes and supervise the execution of these. Eg software updated, Deployments with SCCm
• Contribute in development of Self-Service user portal, knowledge base
• Make recommendations on system changes considering opportunities & potential risks to further improve usage and alignment with business needs
• Contribute in standardization of solution, software and support
• Strong contribution in the setup and maintaining of the hard- and software equipment for end users. Setup and deployment of assets to both office and factory production teams.
• Participation in group or divisional projects in collaboration with international teams in order to develop or roll out new solutions
• Ensure correct follow-up of and execution of software update policies in EUT area (SCCM)
• Identify training needs and propose training plans to ensure optimal usage of implemented solutions
• Support the L1 support team when the recommended changes are deployed, including helping to resolve any issues
• Collaborate Helpdesk and proximity team understand and investigate feedback or issues into the service/function/product provided and provide solutions for improvements