For a client, we are seeking a Functional-Technical Analyst with expertise in Genesys Cloud Telephony.

Job Title: Functional-Technical Analyst - Genesys Cloud Telephony

Project Duration: ASAP – December 31, 2024

Location: Antwerpen (2 days per week on-site required)

Responsibilities:

• Analyze and document functional requirements for Genesys Cloud Telephony setups.
• Resolve potential conflicting requirements considering technical constraints of the Genesys Cloud Platform.
• Collaborate with stakeholders, advising on priorities and importance of different requirements.
• Update training materials as needed.
• Communicate daily with the product owner and scrum master regarding task progress.
• Provide insights into the platform's capabilities to meet business needs.
• Oversee production incidents and bug follow-ups.
• Define and document telephony setup process flows.
• Create mappings between the Genesys platform structure and Enterprise Service Bus services.

Qualifications and Experience:

• 3 to 5 years of relevant experience in a similar role.
• Demonstrated experience with the implementation and support of the Genesys Cloud CX Platform.
• Proficiency in setting up call flows and IVR.
• Experience with Genesys Cloud integrations (preferred).

Skills:

• Knowledge of XML/XSD/WSDL and RESTful services.
• Familiarity with UML and class diagrams.
• Strong team player with excellent communication skills.

Language Proficiency:

Fluency in English is required.

Candidates should have a medior profile and be prepared to work collaboratively in an agile team environment. Technical skills are highly valued to contribute to the team's success.