For a client, we are seeking a Subject Matter Expert in Service Now:

Start Date: 01/10/2024
End Date: 31/12/2026
Work Location: Brussel

Responsibilities:

• Manage stakeholder expectations and delivery capabilities.
• Stabilize requirements and guide stakeholders to adhere to OOB Service Now functionality.
• Establish realistic delivery dates.
• Conduct functional and technical analysis based on business requirements.
• Perform Service Now development and configuration activities.
• Coach internal team members in Service Now development, configuration, and support skills.
• Take initiative to improve data quality.

Required Qualifications and Experience:

• Bachelor/Master degree or equivalent experience in IT.
• Minimum of 5 years of relevant experience.
• At least 3 years of experience with Service Now, including knowledge of AppEngine and ITSM module (CMDB).
• Expertise in agile methodologies.
• Experience with business, functional, and technical analysis.

Desired Skills:

• Strong coordination, communication, and influencing skills.
• Good analytical and synthesis skills.
• Team player with a quick self-starter and pro-active attitude.
• Autonomy, commitment, and perseverance.
• Objectives and results-oriented.
• Stress resistance.

Language Proficiency:

• Dutch (A plus)
• French (Good knowledge required for interaction with French stakeholders)
• English (Fluent written and oral skills)

Telework Expectation:

50% on-site & 50% homeworking