For a client we are seeking a Technical Services Support Specialist (Expert Level with 10+ Years of Experience)

Start Date: 01/11/2024
End Date: 28/02/2025
Location: Zuid-Holland

Responsibilities:

• Spearhead the transformative journey in Service Management, establishing Service management foundations.
• Lead the development and management of the service management function from inception to business-as-usual (BAU) state.
• Drive the transformation towards a service-oriented organization, enhancing IT service delivery and aligning services with strategic objectives.
• Develop and implement IT service management strategies and frameworks in line with company objectives.
• Define and standardize the services offering and services catalogue across platform and application layers.
• Partner with senior-level stakeholders to define and measure key performance indicators (KPIs) that reflect commitment to diversity and inclusion.
• Drive the development and adoption of ITIL best practices for service management.
• Identify and mitigate risks to ensure the security and reliability of services.

Qualifications:

• 10+ years of relevant experience in various aspects of service lifecycle/portfolio management.
• Exceptional interpersonal and communication skills to engage with diverse senior stakeholders.
• In-depth knowledge of service management principles, ITIL framework, and industry standards.
• Proven ability to draft and socialize robust IT service policies and frameworks for seamless adoption.
• Analytical and problem-solving skills to identify and resolve service issues.
• Strategic thinking with the ability to align IT services with company's strategic goals.
• Experience working in an Agile environment.

Desired Skills and Certifications:

• ITIL v3 (or higher) certification.
• Expertise in Service Framework and Governance Design.
• Expertise in Service Portfolio Design and Management.
• Professional experience with ServiceNow (5 years).
• Experience in Strategic Transformation Implementation(s) (6 years).

Language Proficiency:

Fluency in English is required.

We are looking for a team player who is not afraid to roll up their sleeves to drive transformation, with a high level of autonomy and self-motivation.