Job Title: Functional Analyst

Location: Brussels, Full-Time Onsite!!!

Responsibilities:

• Collaborate with business stakeholders to understand and document their requirements, objectives, and processes.
• Define and prioritize business needs and objectives in collaboration with stakeholders.
• Translate business requirements into functional specifications and user stories for IT systems and applications.
• Work closely with development teams to ensure technical solutions align with business needs.
• Assist in the development of test plans, test cases, and user acceptance testing.
• Troubleshoot and resolve functional issues or defects, working closely with developers and support teams.
• Provide guidance and support to developers and project teams.
• Safeguard existing business and solution architecture and liaise with enterprise, system, and/or solution architects.
• Proactively flag bottlenecks and propose potential solutions/alternatives.
• Present designed end products (process analysis, functional test scenarios, documentation) to internal and external stakeholders.

Requirements:

Hard Skills:

• Minimum of 7 years of experience as a business/functional analyst.
• Proficiency in business analysis techniques related to requirements gathering.
• Proficiency in French or Dutch and English.
• Knowledge of software development life cycle (SDLC) methodologies.
• Understanding of system design principles and ability to create functional specifications.
• Demonstrable experience (minimum 5 years) with business process/business case modeling tools, such as BPMN or UML.
• Demonstrable working experience (minimum 5 years) in SAFE/Agile environments.
• Familiarity with relational databases and SQL for data analysis and querying is a plus.
• Basic programming knowledge to understand technical requirements and communicate effectively with developers is a plus.
• Knowledge of API design is a plus.
• Experience in the public transport sector is a plus.
• Experience with e-commerce solutions is a plus.
• Experience with mobile or web development (preferably with Sitecore as CMS) is a plus.

Soft Skills:

• Critical thinking and decision-making abilities to evaluate options and make informed choices.
• Empathy and active listening skills to understand user perspectives and provide appropriate solutions.
• Leadership and influence skills to drive consensus and facilitate productive discussions.
• Collaborative mindset to work effectively with cross-functional teams and build positive relationships.
• Customer-focused mindset to understand and address user needs.
• Resilience and the ability to handle pressure and navigate through ambiguity.
• Excellent communication skills to interact with stakeholders.
• Detail-oriented approach to ensure accuracy and completeness of documentation.
• Cultural awareness and sensitivity when working with diverse teams and stakeholders.
• Adaptability to quickly learn new technologies and adapt to changing business needs.
• Strong presentation skills to convey ideas and findings to both technical and non-technical audiences.

Additional Information:

The candidate must reside in Belgium and be able to work on-site 5 days a week.