ICT Analyst 

Start Date: 01/06/2026

End Date: 31/05/2027

Location: Brussels

Languages Required: Dutch and/or French (good knowledge of the second language) and English

Employment Type: Full-time

ICT Analyst Profile Description

About the Role:

As an Analyst you will be part of a cross-functional, agile product team shaping digital solutions that support the commercial operation planning processes of our infrastructure. You will play a pivotal role throughout the product lifecycle: gathering business needs, designing functional solutions, creating and executing test scenarios, supporting user acceptance testing, and ensuring effective post-deployment support. You will collaborate intensively with the developers in your team to jointly create the best solution for our users and customers.

The suite of applications within your scope spans the full management lifecycle: from customer onboarding, contracting, and demand processing to flow planning, network balancing, billing, invoicing, data publication, reporting, and B2B messaging. You will contribute to the continuous improvement and evolution of Management products, ensuring regulatory compliance, enhancing customer-facing capabilities.

Key Responsibilities:

• Deeply understand customer and business needs and translate them into valuable, feasible product evolutions.
• Facilitate workshops and interviews with stakeholders to gather, analyze, and clarify business requirements.
• Translate requirements into conceptual models (e.g., use case diagrams, activity diagrams, information models) aligned with the existing application architecture.
• Collaborate with other product team members to refine requirements into user stories, estimate effort, and ensure sprint delivery.
• Execute functional tests, support end users during UAT, conduct demo sessions, deliver training, and provide clear documentation.
• Handle service requests from business stakeholders, manage production issues, and suggest improvements to ensure timely and effective support.
• Contribute to continuous knowledge sharing and way of working improvements within the team.
• Actively engage in Agile ceremonies: backlog refinement, sprint planning, reviews, retrospectives, and daily stand-ups.

Skills & Expertise:

• Strong analytical and problem-solving skills; ability to simplify complex business challenges.
• Proven ability to work in collaborative, cross-functional teams.
• Proven experience with UML and BPMN.
• Proficiency in modelling and documentation tools such as Sparx Enterprise Architect, Confluence.
• Good knowledge of relational databases and ability to write simple SQL queries.
• Experience with functional/business analysis and Agile methodologies (Scrum, SAFe, LeSS, or similar).
• Familiarity with backlog/sprint management tools like Azure DevOps or Jira.
• Excellent communication and stakeholder management skills, both technical and non-technical.
• Degree in computer science, engineering, business, or a related field.
• Fluency in English; good command of either French or Dutch, with willingness to improve the other.

Mindset We Value:

• Product-Focused: Deliver real value to users and the business.
• Collaborative by Nature: Thrive in cross-functional teams and communicate openly.
• Curious and Proactive: Explore beyond the obvious and challenge the status quo.
• Adaptable and Resilient: Embrace change and stay flexible under shifting priorities.
• Committed to Quality: Deliver thoughtful, reliable work with sustainable outcomes.
• Transparent and Accountable: Bring visibility to progress and take ownership of responsibilities.
• Continuous Learner: Stay curious about technology, the sector, and modern ways of working.

Practical Details:

• Onsite presence required 3 days/week, remainder in homeworking.
• The start date of this mission is as soon as possible.
• Duration of the mission: initially 6 months, with the intention to extend the mission long-term, given the complexity and strategic importance of the domain.