Initiative Owner - Chatbot Project

For a client, we are seeking an experienced Initiative Owner to lead a strategic Chatbot initiative within the 'Customer Servicing and Efficiency' domain. This role is pivotal in driving innovative solutions to enhance customer satisfaction through improved accessibility and efficient interactions.

Start Date: asap
End Date: 30/06/2026

Responsibilities:

• Act as the customer/stakeholder proxy for the initiative's scope.
• Manage the end-to-end lifecycle of the initiative, orchestrating and monitoring all related activities across various teams and constructs.
• Collaborate closely with other initiative and tribe roles throughout the initiative's lifecycle.
• Steer the initiative core team and related governance structures.
• Define the strategy, market vision, and innovate to simplify the initiative.
• Prioritize different Opus and consolidate estimates from contributors.
• Oversee the initiative's positioning and monitoring in collaboration with impacted SCS, tribes, and COEs.
• Define and measure objectives and KPIs, ensuring shared knowledge across constructs.
• Manage risks, impediments, and the ideation and refinement of Opus with Product Owners.

Required Qualifications and Experience:

• Master's degree or equivalent education.
• At least 10 years of professional experience, with 5+ years in program and project management.
• Experience in managing programs and projects with a focus on strategy, priorities, time, budget, and dependency constraints.
• Proficiency in Agile methodologies and project management certifications (e.g., AGILE, Prince 2).

Desired Skills:

• In-depth knowledge of business strategies, processes, products, and organizational culture.
• Product management and organizational development change management techniques.
• Ability to manage a portfolio with cross-tribe dependencies.
• Strong stakeholder management, presentation, communication, alignment, and negotiation skills.
• Autonomy, commitment, perseverance, flexibility, adaptability, and stress resistance.
• Executive presence and strong leadership capabilities.

Language Proficiency:

• Dutch: Native or fluent
• French: Native or fluent
• English: Sound knowledge

Work Location: On-site expectations are a minimum of 50% on-site and 50% remote work.